Process
How custom orders work
Six steps from your first email to delivery. The design, the sample and the finished order each need your approval before we go on — so there are no surprises in the box.
Send your idea
Email us or use the form. A sketch, photos, a sample you can post, a CAD file, a link to a piece you like — whatever you have. Add quantities, sizes and the finish you have in mind if you know them.
A reply with questions, or straight to a quote.
Quote
We check the design can be made well in sterling silver, then send a quote: unit price at your quantities, sample fee, timeline and shipping cost. If something would make a piece fragile or expensive, we say so and suggest an alternative. NDA on request.
A written quote you can compare.
3D design
For anything new we model the piece in CAD and send renders with dimensions and an estimated silver weight. Up to 3 rounds of changes are included in the sample fee. Nothing is cast until you approve.
Renders and measurements to sign off.
Sample
We make a real sterling silver sample with your stamp and finish, photograph and measure it, then send it to you by express courier. The sample fee is credited back on your first production order.
The real piece, in your hand.
Production & checks
Casting, setting, polishing and plating, with checks at each stage. Before packing, every piece is compared with your approved sample for finish, stones, stamp and dimensions.
Progress updates by email.
Photos & shipping
We send photos of your finished order before it leaves. Once the balance is paid, we ship by express courier with tracking. Reorders are made to the same approved specification.
A tracking number and a reorder-ready spec.
At a glance
Typical timeline
- 01Reply and quoteWithin one business day
- 023D design2–3 working days
- 03Sample7–10 working days
- 04Production2–4 weeks
- 05Express shipping3–7 days
Revisions, stone sourcing and large quantities can add time. Your quote states the schedule for your order.
Pricing
What goes into the price
Silver weight
Heavier pieces use more silver. We quote at the silver price of the day, and fix the price when you pay the deposit.
Work involved
Stone setting, fine detail, hinges and moving parts take more hand work.
Plating and finish
Rhodium or gold plating, oxidising and matte textures are extra steps.
Quantity
Set-up costs are shared across the run, so the unit price falls as quantities rise.
Branding and packaging
Logo stamps, engraving, tags, pouches and boxes are quoted line by line.
Terms
Minimums, fees and payment
- Minimum order
- 30 pieces per design, per plating colour. Ring sizes in the same design count together.
- Sample
- One piece per design. The sample fee is on your quote and is credited back on your first production order of that design.
- Payment
- 30% deposit to start production; the balance once you have approved photos of the finished order.
- Shipping
- Express courier with tracking, door to door. Import duties and taxes are paid by the receiver unless your quote says otherwise.
Before you write
Helpful to include
- Photos or sketches, with rough dimensions
- How many pieces per design
- Ring sizes or chain lengths
- Finish: plain silver, rhodium or gold plated
- Your logo as a vector file (AI, EPS, SVG or PDF)
- When you need the goods, and where they ship to
Missing something? Send what you have — we’ll ask for the rest.
Tell us what you’d like to make.
Send a sketch, a photo or a few lines. We reply within one business day with questions or a quote.