Frequently asked questions

30 pieces per design, per plating colour. For rings, sizes in the same design count together — for example 30 rings spread across sizes 5 to 9.

A single sample, yes. For production below the minimum, the price per piece rises quickly because set-up costs are shared by fewer pieces. Ask anyway — for simple designs we can sometimes quote a smaller run.

Yes. Our minimums and process are set up for small and new brands. We will also tell you plainly where a design could be simplified to keep your first order affordable.

Whatever you have: a sketch, photos, a physical sample, a CAD file or a link to a piece you like. Add rough quantities and sizes if you know them. That is enough for us to ask the right questions or send a quote.

Yes — that is most of what we do. We model new designs in CAD, send renders for your approval, then make a real sterling silver sample before production.

It depends on the piece: a plain band costs less than a stone-set pendant. The sample fee is on your quote, and it is credited back on your first production order of that design.

Typically 2–3 working days for the 3D design, 7–10 working days for the sample after you approve it, and 2–4 weeks of production after you approve the sample. Express shipping usually takes 3–7 days. Your quote confirms the schedule for your order.

Yes. Small changes — finish, stone colour, stamp position — usually do not need a new sample. Changes to shape or size do. We will tell you which applies, and what it costs, before we start.

Yes — we sign reasonable NDAs. Send yours with your first email and we will review it. And no: designs made for you are yours. We keep the CAD files and moulds made for them for your reorders, and never offer them to anyone else.

Yes — as a stamp next to the 925 mark, by laser engraving, cast into the design, or as a logo charm or tag. Send your logo as a vector file (AI, EPS, SVG or PDF) and you will approve a proof first.

Yes: printed pouches, boxes and cards. Packaging is quoted separately because minimums depend on the material and printing method.

Yes. The silver parts of every piece are 925 sterling silver. Any non-silver part, such as a steel clasp spring, is listed on your quote. If you need a lab report, we can arrange third-party testing at cost.

Sterling silver can darken over time — that is normal. Rhodium plating helps slow tarnishing, though plated silver can still tarnish where the plating wears. Dry storage and a soft cloth keep pieces bright; we can include care cards.

Silver items with a metal weight of 7.78 g or more must be hallmarked by a UK assay office before they are sold as silver in the UK. Tell us early: we can plan weights accordingly and leave space for the hallmark.

Jewelry for children 12 and under has stricter rules, including third-party testing in the US. Please tell us at the quote stage so we can plan the materials and testing it needs.

A 30% deposit starts production. The balance is due once you have approved photos of the finished order, before it ships. Payment details are on your proforma invoice.

By express courier with tracking, door to door — usually 3–7 days. Import duties and taxes are paid by the receiver unless your quote says otherwise. Tell us where the goods are going so we can include shipping in your quote.

Email us within 7 days of delivery with photos. If the fault is ours, we put it right — by remaking, replacing or refunding the affected pieces. Faults that only show with wear, such as a stone working loose, are covered for 6 months, including pieces you have already sold. Our Returns and Claims Policy has the details.